PRIVACY POLICY
A LEGAL DISCLAIMER
Last updated: Jan 2026
This Privacy Policy explains how By Achilles (“we”, “us”, or “our”) collects, uses, and protects personal data when you visit https://byachilles.co.uk (the “Website”) or use our booking and client portal services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you submit an enquiry or make a booking through our website, we collect personal information such as your name, email address, telephone number, event date, venue details, and any additional information you choose to provide about your event. Where a booking is confirmed, we also collect and store information relating to contracts, invoices, and payments.
If you are provided with access to a password-protected client area, we process information required to create and manage your account, including login credentials and booking-related documents such as confirmations, contracts, and invoices. Login details are stored securely using appropriate technical measures.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, and how you interact with the website. This information is collected through cookies and similar technologies.
How We Use Your Information
We use your personal data to respond to enquiries, process and manage bookings, provide DJ services for your event, create and manage secure client pages, issue contracts and invoices, communicate important booking-related information, comply with legal and accounting obligations, and maintain the security and performance of our website.
Lawful Basis for Processing
We process personal data where it is necessary for the performance of a contract, such as providing DJ services you have booked. We also process data based on your consent when you submit information through our website, where required to comply with legal obligations such as tax and accounting regulations, and where necessary for our legitimate interests in operating and protecting our business and website.
Client Portal and Data Security
Client pages on our website are protected by password authentication and are only accessible to authorised users. We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. You are responsible for keeping your login credentials confidential and secure.
Cookies
Our website uses cookies to ensure it functions correctly, to improve performance, and to help us understand how visitors use the site. You can manage or disable cookies through your browser settings. Further information may be provided in a separate Cookie Policy where applicable.
Sharing of Personal Data
We do not sell or rent your personal data. Personal information may be shared with trusted third-party service providers only where necessary to operate our business, such as website hosting services, invoicing or accounting platforms, and secure email or document delivery services. All third parties are required to process personal data securely and in accordance with data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking, contract, and invoice information is retained in line with legal and accounting requirements. Client portal data is kept for a reasonable period following the completion of your event and is securely deleted when no longer required.
Your Data Protection Rights
Under UK GDPR, you have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data where legally permitted, restrict or object to certain processing activities, and withdraw consent at any time where consent is relied upon. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your personal data has been handled unlawfully.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external websites and encourage you to review their privacy policies before providing any personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page, and the “Last updated” date will be amended accordingly.
Contact Details
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.
